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How Do I Fix a Broken Quicken One Step Update?

Some time ago, Quicken started hanging after starting the One Step Update (OSU). If I skip the OSU, I can use most Quicken internal functions normally.

The Quicken File is on a local drive, but separate from the system drive. I also downloaded the most recent patch and reapplied the patch

I've read the following articles on the community site (see links at end) and followed each of the steps, except for reloading with a backup before the problem started. I don't know the exact date when it started.

  • One Step Update: 
  • Super Validate hang: 

The result of a File Validation was Quicken hanging.

The result of a Super File Validation was Quicken hanging.

By hanging, I mean that I've left Quicken to finish whatever task it thinks it's doing. The next morning nothing has changed. The CPU shows minimal activity but there is no progress.

The attached file has diagnostic information, including: Quicken Version, Windows Version, Task Manager while Quicken is hung, and Quicken Validate/Super Validate log


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Here's something you can try as a last ditch effort in recovering your data:

    - Make a copy of your data file:
    Click File / Copy or Backup File.
    Select Create a Copy or Template. Click Next.
    Do not change any Copy Option settings, except, if you have saved attachments you may consider dropping the attachments from the copied file: Uncheck "Include in the copy [_] Attachments
    Save file under a new name in same folder as current Quicken data file.
    (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
    - If Quicken reports an error creating the Copy file and you are using Q 2019+ repeat the Copy process, but this time press and hold SHIFT and CTRL while you click File / Copy or Backup File. When prompted "Ignore errors that prevent file copy?" click "Yes". (On some systems, if SHIFT+CTRL doesn't get you the prompt, try just pressing and holding SHIFT) Note: This may cause some data loss.
    - Open the copied file in Quicken and see if it works.
    - After creating a backup of the copied data file attempt to run another Validate and Supervalidate. However, if either process still hangs or crashes, restore the data file from the backup.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @johnnyrbravo,

    In that case then next, I suggest that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

    If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

    However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

    If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

    Thank you!

    -Quicken Jasmine
  • johnnyrbravo
    johnnyrbravo Member ✭✭

    Thank you both for responding. I made the copy successfully and then tried to validate the copy, and then super-validate. Both attempts failed (hung) at the same spot the original validate and super-validate failed. The picture below was on the screen when it failed (and was on the screen for the failures from the original file).



    The following is the Super Validation log file from the copied file (obtained after I aborted and restarted Quicken).

    [Sat Oct 21 14:24:53 2023]

    File: "L:_Projects_Finance_Topics\Quicken\2015-\JointCpy"

    Validating your data.
    No errors.

    No read errors.

    All internal consistency checks passed.

    [Sat Oct 21 14:27:19 2023]

    [Sat Oct 21 17:56:00 2023]
    Opening file:

  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭

    How long did you let Validate run before killing it?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • johnnyrbravo
    johnnyrbravo Member ✭✭

    The validate ran overnight and was in the same state the next morning.

    I'm still looking for other potential fixes. I find it odd that the log indicates everything went well and that it always stops at the message "Checking Stock Splits". I don't have any stocks in my file, so it shouldn't need to check much. I was downloading the various stock indicies (DOW, NASDAQ, etc.) but I turned that off in the copy before validating. I also had an account set up as an investment but since I can't download transactions (and therefore I make manual adjustments to the balance), I changed it to a banking account. Again, no joy!

This discussion has been closed.