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Windows Classic Release R52.28 & R52.33 Math Errors

Robert W. Miller

Since a R52.28 update, Quicken is adding payments to my credit card balance, rather than subtracting them. Help!

USAA Federal Savings Bank. I am unable to download updates from their website (a known issue) but totals on the website are correct, not erroneous as now happens in my Quicken account.

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NotACPA

What color is the BALANCE column in your Credit Card account in Q? If it's RED, which I suspect, you've got a CREDIT BALANCE in the account, where Q thinks that the bank owes you money.

This can happen if a transaction, in Q is duplicated or deleted.

SO, when was the last time that you reconciled your card account?

splasher

@Robert W. Miller

@NotACPA got his colors backwards. The balance column in bank registers is Black if you have a positive balance and Red if you have a negative balance. Unless you overpay your credit card bill and you have a credit balance, the balance should be Red.

If it is Black, you have either missed some charges or got some extra (dups) payments pushing you into a credit balance.

volvogirl

Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening. Or maybe you are missing some charges?

If the balance is in Black, it means you have a credit on the card. Like if you overpaid the bill or got a refund for something you returned. When you enter a charge it will reduce (decrease) the credit you have available on it. And a payment will increase the balance.

Also make sure you have the right starting balance. If it's zero you might need to add a beginning balance for when you started the account in Quicken. I've been reading the opening balance might have got changed during an update or when syncing.

The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

See this for more info…..

https://www.quicken.com/support/positive-black-balance-credit-card-account

NotACPA

https://community.quicken.com/discussion/comment/20391966#Comment_20391966

OOPS!