Mobile Synch Extremely Slow

pwlong777

Running latest Canadian QW for Windows. Starting several days ago, one step update took a very long time (55 minutes). I narrowed it down to the Mobile sync feature. Banking and investment online transactions work fine. Sync appears to work, but routinely takes about an hour to complete (QW is consuming cpu cycles all the time). Have turned synch off but hoe it is a temporary problem with your servers.

Quicken Jasmine

Hello @pwlong777,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

First, backup your Quicken file.

I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. 
   
   
6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
   
7. Wait for the sync reset to finish
8. Navigate to the Mobile & Web dropdown menu 
9. Select Cloud Sync to resync your data and to make sure no errors occur
10. Wait for it to finish syncing 
11. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

pwlong777

It was painful, but eventually it worked. The reset of the cloud data took 40 minutes, the first sync took 15 minutes and resulted in an error message to delete an account; the next sync to do so took another 15 minutes, and the final sync to restore that account took an additional 24 minutes ( a bit over an hour and a half of sync time). However, it now seems to sync quickly again. Thx

Quicken Jasmine

Hello @pwlong777,

Thank you for coming back to update us.

I am happy to hear that we were able to resolve the issue!

Please do not hesitate to reach out with any further questions or concerns.