Membership expired error

acferrad
acferrad Quicken Windows Subscription Member ✭✭
edited November 2023 in Errors and Troubleshooting (Windows)

Trying to to do a One Step Update today, I get a popup "Your membership has expired. Please renew to perform the requested action". It hasn't. I renewed last month. As can be seen on the Quicken webpage.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @acferrad,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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