Fidelity NetBenefits shows Zero $0 Balance

OneTimeCode

I have a quicken file with two dozen accounts, including two Fidelity NetBenefits 403b/401a accounts from Fidelity NetBenefits/401k.com. Recently when I updated the accounts, these two fidelity accounts' balances changed to $0, which is incorrect.

Details:

• Market value shows $0 in the ledger and top right of the account window.
• The Transactions View shows a fabricated greyed/italic REMOVE SHARES transaction saying "-12.123 shares (to reach 0 on 2023-10-28)" at the very beginning of the transaction history.
• The Portfolio Value View does not list any securities and says "No holdings information is available for the selected date". The date range is set to "max".

I have tried to resolve this in the existing quicken file without success:

• Update login on the existing accounts, re-type in my login info and reconnect the account. Issue is not resolved.
• Disconnect the existing accounts from Fidelity and re-add them to quicken as new connected accounts. Same issue that matches my Details section – the new accounts appear in the ledger with a zero balance.

I have also tried creating a new file:

• Create a brand new quicken file "from scratch" and add the accounts. The account balances show correctly. However, none of my other two dozen accounts are included.

Please advise.

thatscguy

Same issue here and it has happened multiple times this year. [Removed - Speculation]

Chris_QPW

There are numerous reports in Quicken Windows threads that Fidelity is sending the wrong information for the NetBenefits accounts. As a result, only they can fix such problems. Note that because these are Direct Connect the information is transferred directly from Fidelity to Quicken using the OFX protocol.

OneTimeCode

https://community.quicken.com/discussion/comment/20393882#Comment_20393882

No kidding, I see numerous people having similar issues. 

At first I assumed it was a Fidelity issue, but my hunch changed with troubleshooting. If it was a Fidelity issue, why would it resolve when I create a brand new quicken file "from scratch" and add the accounts?