Fidelity NetBenefits shows Zero $0 Balance

I have a quicken file with two dozen accounts, including two Fidelity NetBenefits 403b/401a accounts from Fidelity NetBenefits/401k.com. Recently when I updated the accounts, these two fidelity accounts' balances changed to $0, which is incorrect.

Details:

• Market value shows $0 in the ledger and top right of the account window.
• The Transactions View shows a fabricated greyed/italic REMOVE SHARES transaction saying "-12.123 shares (to reach 0 on 2023-10-28)" at the very beginning of the transaction history.
• The Portfolio Value View does not list any securities and says "No holdings information is available for the selected date". The date range is set to "max".

I have tried to resolve this in the existing quicken file without success:

• Update login on the existing accounts, re-type in my login info and reconnect the account. Issue is not resolved.
• Disconnect the existing accounts from Fidelity and re-add them to quicken as new connected accounts. Same issue that matches my Details section – the new accounts appear in the ledger with a zero balance.

I have also tried creating a new file:

• Create a brand new quicken file "from scratch" and add the accounts. The account balances show correctly. However, none of my other two dozen accounts are included.

Please advise.