issues connecting to Coastal FCU after they updated their online website ?
Coastal FCU, (North Carolina), recently updated their online website and I'm unable to connect my accounts and download my transactions.
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have the same issue. Any update about this Quicken?
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Have you tried this yet?
If your bank recently changed their website or password requirements please read and follow instructions here:
- Windows: Quicken Uses Incorrect URL for Online Banking
- Mac: Quicken Mac uses incorrect URL for Online Banking
For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.
If that doesn't resolve the issue:
- It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
- The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
- If they didn't do that, complain to your bank's or biller's office of the president.
- You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.
Please let us know if you were able to get this issue resolved (or not).
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Also please be aware of the previously posted Alert:
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I can't even download transactions into quicken…they are showing up w/ 1923 as the date. I tried to manually change the file (it does 2 digit dates) to 2023 but that didn't work. It's been a week+ now.
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@mjaquillard The Alert notice linked above says the maintenance by Coastal Federal Credit Union was expected to take approximately two weeks, and today marks two weeks. As these types of software projects have a habit of taking longer than expected, I'd just give it a few more days to see if the credit union gets things back up and running normally.
Quicken Mac Subscription • Quicken user since 19930 -
I can download Savings, but not Checking.
When I first started having issues a couple weeks or so ago, I reset the online account for Checking. Hasn't worked since.
I didn't touch the Savings account. My 10/31 interest transaction was downloaded. However, I can't connect to Coastal for setting up the Checking acct again.
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For 3 weeks Quicken cannot connect to Coastal Federal Credit Union, ever since CFCU updated their website. Still no ETA. Same as previous poster CL, 10/31 savings account interest downloaded, but nothing in checking has downloaded since 10/16.
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I too am having same issue, want to let folks know. And i have also reached out to the Coastal digital banking team.
I've started with clean slate, of installing a new Quick Classic installation.
I have two credit union banking accounts, one with Coastal and the other with First Tech. I can connect to First Tech and Quicken Classic shows me all the accounts i have there.
Not so with Coastal. I connect and keep getting unable to connect issue. My thinking is that with Coastal recent digital banking platform update, they have added extra/different layer of access verification, and that is probably what is breaking Quick connect.
Screenshots below:
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BTW, Coastal says the problem is Quicken's to fix. My issue is that every time either company does a software update, transacton download breaks and, once fixed, (which takes forever) requires hours of work to redo accounts. How about a bit more proactive approach to this?
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Thanks for the feedback. It's nice to know it isn't just me that cannot connect.
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BTW, Coastal says the problem is Quicken's to fix.
Entirely possible… although front line support for financial institutions often say “it’s Quicken’s fault” when that may or may not be completely correct.
It’s quite possible Coastal went ahead and made their changes, and now it’s up to Intuit (not Quicken) to catch up and change their scripts for connecting to Coastal. And because Intuit deals with 14,000+ financial institutions, so they likely have a queue resulting in a delay until they get to each one. And I’d guess that issues with top banks like Chase, Citi, Bank of America, Wells Fargo, AmEx, etc. get priority, so smaller local banks and credit unions can get pushed back in the queue.
And Quicken has no control over this, as they are just a customer of Intuit; they likely can’t be more proactive. I know that’s frustrating for us as customers of Quicken, but it’s the reality.
Quicken Mac Subscription • Quicken user since 19930 -
Still no solution. And not a word from Coastal support in secure message.
**** Coastal. There is a solution. ****'em. Changing bank. There is nothing unique about Coastal. I'll keep my current CD and VISA rate advantage. But changing checking, direct deposit and savings to my First Tech Credit Union.
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I've been with Coastal since 1988 and Quicken since 1995. It's never been this bad. I hope someone fixes this soon.
I am lazy and don't want to change, but I am also cranky. ;-)
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Very frustrating situation - has basically made Quicken unusable on our end for three weeks and is going to be a ton of work to catch back up. Probably dropping the Quicken subscription after this year with how long this issue has persisted. Might as well enter things manually if there's a risk of things being down for almost a month anyway.
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It's not Coastal's fault. Quicken (or Inuit) is the one that needs to clean up their act. Try adding a brand new CFCU account, (imagine that your were a brand new Quicken user) - you cannot! So Quicken is currently useless for CFCU members.
The solution is not to change banks, that's silly. The solution is to drop Quicken and go with one of the other cheaper, or even free, online banking apps. If anything, Quicken should be refunding us all (at least) one month's credit. This is pretty ridiculous.
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It's not Coastal's fault
Really? How do you know that. Everything was working until Coastal revamped their web site, right? So Coastal made the change which broke things; Intuit then has to catch up to the changes to reconnect — and we don’t know if Intuit need help from Coastal to access their new servers or software.
Quicken can’t refund customers every time one of their 14,000+ financial institutions makes a change that temporarily breaks connectivity. (Well, they could, but they’d need to significantly increase the price of Quicken to cover the refunds plus the extra staff it would require to manage calculating and refunding every outage.)
Of course it’s annoying to have connectivity cut off, and it would be great if these types of things could be fixed faster. But because the financial services industry never agreed on a complete and universal standard for all aspects of connectivity, these disruptions are a fact of life. I think you’ll find that other software products, which may use aggregators other than Intuit, face the same issues and have similar outages. But if you can find an alternative program which delivers all the features you need and does a better job with connectivity, all for less money than the $3 or $5 per month that Quicken charges, then your path forward is clear.
Quicken Mac Subscription • Quicken user since 19930 -
Can anyone from Quicken communicate an ETA of when the issue with downloading Coastal Federal transactions will be fixed? I did notice my savings account transactions are now updating, but my checking accounts have not been updated since 10/16. That bit of info may help isolate the problem further. It's getting tiresome manually imputing transactions.
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This is 100% completely on Coastal Federal Credit Union. Think through this "logically".
I don't bank with Quicken.
I bank with CFCU (and one another credit union). The other credit union, First Tech Credit Union, they also recently changed their online digital banking platform. Oh, and guess what, didn't take Quicken 3+ weeks to adapt to First Tech's change.
It's all comes down to (technical) "leadership" and willing to put their credit union members first.
Quicken didn't cause this regression.
CFCU did.
Also, why would changing bank a silly thing? Yeah, can be bit painful at first. But last time i checked this is still "free country", and capitalistic nation. Banks like this "thrive" on the "tolerance" from their members to put up with this BS time and time again. Only way as consumers to "STICK IT TO THEM" is to take my business "elsewhere". Otherwise you are just saying "Thank you Sir May I Have Another?!?".
And why would i switch from Quicken when EVERYTHING ELSE works? Changing Quicken in my situation would be that "silly".
Oh, and i just visited the Coastal's recent blog site, and looks like they have "conveniently" taken down the issues with recent rollout of their digital banking changes. How convenient.
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so quicken still doesn't connect to Coastal but Coastal added a link in your account to download Quicken (manually)
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I am still experiencing issues and not able to update Quicken for my CFCU accounts. Are others still having problems? I have not seen an update on this issue in weeks.
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Yes. Problem still exists. I've decided to switch to another bank for my banking needs.
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I am also having issues and have asked Coastal numerous times to provide an update as a customer. I have not heard anything and might be switching to another bank as well.
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Just now upgraded my Quicken account. Now I have an upgraded Quicken account that still cannot connect to my bank, Coastal FCU. Coastal should have never "upgraded" their system. It just has made more work for me. And why is it taking so long for Quicken/Intuit to fix the problem.
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I'll just add that I too am facing these issues. Can someone PLEASE give a current techincal status on this issur from the Quicken side?
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@jclarke The Quicken moderators here likely don't have access to any information about the ongoing issue, other than that it hasn't been resolved, which you already know. The problem is that it isn't Quicken which resolves connectivity issues; it's dependent on Intuit, who handles connectivity for Quicken, to resolve connectivity problems. In a case like this, they may be waiting on the credit union to make changes in order to get this resolved.
At the consumer level, we never get details of the inner workings between Quicken, the connectivity team at Intuit, and the IT support people at a financial institution; you'll likely never know who was at fault, who needs to do what to fix it, or when it will be fixed — one day, it will suddenly just start working. (Unless the financial institution expressly says they're no longer supporting connectivity for Quicken, which happens on occasion.)
Quicken Mac Subscription • Quicken user since 19930 -
Coastal did another system maintenance this weekend and now I can't connect to them through Quicken. Quicken says it can't connect to coastal and "it not your fault". So, prior to this weekend, things were fine, but now no connection. Just in case someone is listening and understands that whatever was working last week is now broken again :-(
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@bmbass Since you note that the problem was triggered by Coastal doing maintenance, why not call them?
If you want to try to get Quicken to pursue it from their end, posting here won't generally get it done. You need to call Quicken Support to get them to either (a) acknowledge it's a known issue or (b) see the problem on your Mac and document it to submit a trouble ticket to Intuit, their connectivity provider.
Quicken Mac Subscription • Quicken user since 19930 -
even the manual download is broken in the Coastal Website - it's not in the right format for the date. I'm positive this is an issue on Coastal's end. I'll be looking for a new bank I guess, it will be easier to change banks than to change Quicken, yeesh.
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Do you think Quicken will reduce the annual fee for those of us who bank with Coastal FSCU? It's been quite a while since the program has not fully done what has been promise!!!
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Do you think Quicken will reduce the annual fee for those of us who bank with Coastal FSCU?
So Costal makes changes in their back-end servers which breaks Quicken's connection, but you expect Quicken to take responsibility and refund money to its customers? No, it doesn't work that way.
Due to the complexity of connection to 14,000 financial institutions, there are doubtless a few dozen connections which are broken at any give time. Some can be fixed within days, some take a few weeks, and some take longer. In some cases, Quicken's connectivity service supplier (Intuit) is solely responsible for making a fix; in other cases, they need to wait for the financial institution to make a change in order to restore connectivity — and we end users get no insight into the behind-the-scenes working of the various parties.
You can contact Quicken Support to complain that your primary account has been out of service for xx weeks; in some cases, I've heard of them offering to extend users subscriptions by a month for customer goodwill; It's not guaranteed, but you could try if it's worth your time to pursue such a credit.
Quicken Mac Subscription • Quicken user since 19930
