Serious Bug: Same Report from Toolbar vs Reports Menu Shows DIFFERENT Amounts

pcmaven

I have a saved report in a folder (with others), which, when run, is perfect.

I placed a shortcut to that folder on the toolbar, so now I see the same reports in a dropdown menu.

When I run the same report from the dropdown menu, it is showing incorrect amounts for some of the items. What's worse, if I click on the magnifying glass to look at the items, that shows the correct number!!!

Something is drastically wrong when I run the same report from the toolbar vs running the same report from the Reports Folder. [Edited - Readability]

How is this possible?????

Quicken Kristina

Hello @pcmaven,

To help investigate this issue, could you please provide more information? Is this affecting only some reports? If so, which ones? When did you first notice this issue? Which version of Quicken were you using at that time? Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

Thank you.

pcmaven

I am not using OneDrive… all files are local. I am using latest release R52.33 (27.1.52.33).

So far this is happening with all reports. If I run the report directly, it is correct. If I run it through the drop-down, the report is wrong! Same report! And when I click on the magnifying glass to look at the transactions, that are not all there. This is a serious issue! [Edited - Readability]

Quicken Kristina

Thank you for your reply,

If these are saved reports with a date range and you are pulling up one copy from the Reports and Graphs center and the other from the toolbar dropdown, what may be happening is the Reports and Graphs center may be updating the date range prior to opening the report, while the one from the dropdown bar will open with the same date range it was originally saved with.

If that is not what is happening, then I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Please let me know how it goes!

pcmaven

Nope… Validation is fine, and date range is the same. As I said.. it's the same report. It's still just totally wrong from the toolbar. This is terrible!! [Edited - Readability]

QDF:
Validating your data.
No errors.

QEL:
No read errors.

QEL:
All internal consistency checks passed.

pcmaven

I am attaching three screenshots. The first one is the report from the reports menu. Note "Program Advertising". The amount is $1099.99. This is correct. The second photo shows the same report from a toolbar dropdown. That amount is now $3300 which is wrong!. If I hit the magnifier to look at what makes up that number, I get the correct amount of $1099.99. (Photo 3). Something is definitely wrong here! [Edited - Readability]

Quicken Kristina

Thank you for your reply,

I haven't been able to replicate the issue you're experiencing. Is "Program Advertising" the value that is incorrect in all of the reports? Is it a category or a category group?

I you haven't done so already, I would recommend restoring a backup from before the issue started and test to see if the issue persists in the newly restored file.

Thank you.

pcmaven

Backup restore does not help. This is happening since I created this company file. "Program Advertising" is an expense category.

Quicken Kristina

Thank you for your reply,

Next, I suggest that you try creating a copy of your data file, which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.
If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward (please test to make sure the reports issue is resolved before reconnecting everything). The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!

pcmaven

I tried that too, and no change.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!