Account shows flag that I have 9 transactions to review but there are zero and I cannot clear this -

Question

This is using Quicken Classic Deluxe.   One Bank account (checking - Santander) used daily has shown a flag that I have open tasks and the flag says I have 9 transactions to review.  When I review transactions there are zero.  I have downloaded new transactions and cannot get the flag to stop showing.   I cannot reset the account as the error message is that I have open transactions to review first.    How can I clear that.

Also this same account just this week has not downloaded transactions normally.  I got no transactions through Quicken.  I had to manually download from the Santander site.

Tom Young · Answer

This might be the time to call Official Quicken Support to see if they can help.  They can screen share and watch what's going on.

Have you checked "Preferences?"  Updates sometimes make weird adjustments to a user's setup and I do seem to remember someone finding out that an update changed their "Automatically add" settings in Preferences.

Q97 · Answer

Occasionally after a OSU, I will also see the red flag on the account, but nothing in the Downloaded Transactions area. If I restart Quicken, the missing transactions show up.

Chacer · Answer

Normally after doing a One Step Update, I get Red Flags next to each account that have a new transaction.   Those flags normally go away when I review and accept the Downloaded Transactions.  But for this account, the red flag is there as shown below and the picture below that is the downloaded transactions which is Zero.   The account thinks something needs to be updated and is stuck in review transactions mode but there isn't anything there.