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Cannot connect to Empower - never see 2FA code (edit)

Golfercurt

Hi, I see this issue was posted previously but I cannot see any resolution. I have a 401K at Empower and am trying to connect to it with Quicken. I get to the part where it prompts to send me a code via text, call, or email but I never get the code.

Does anyone know of a solution for this?

thanks

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Comments

Quicken Jasmine

Hello @Golfercurt,

Can you verify that the email address/phone number is the correct recipient for the 2FA code?

Thanks!

UKR

And have you checked the Messages app on your cellphone?
Occasionally, my cell phone does not alert (beep and buzz) when a text message arrives. But the message is there when I open up the Messages app on my cell phone.

If the prompt does not arrive, try an alternate destination, e.g., email instead of SMS text

zamo132

Same problem for me. I see two different Empower options when I try to set up automatic download. The one without 401k in the name does send me a code via SMS but then it says no account found. The one with 401k in the name doesn't even send me the code (even after I choose to have them send me a code). It does show the correct 4 digits of my phone number. I even tried having them call me, but no call. Also tried email option — still nothing.

jlavoo

I am having the same problems with Quicken and Empower. Depending on which connection I choose, I either get no account info or asking for a One Time Passcode that never gets sent. I've been sending reports and requesting help regarding this connection issue for 6 months. Hello Quicken….please address!!