I saw that this was a known issue in September. In October I connected my Venmo account and successfully downloaded transactions. Now it has stopped working, though I have no trouble logging in to Venmo over the web or in the app.
To look into this issue, I checked for errors on the server side and saw it was showing an account mismatch (CC-506) error. To troubleshoot this issue, I recommend that you first backup your Quicken file, then follow these steps from this article on error code CC-506:
Refresh your account information
Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:
If the account was closed, deactivate it from future online updates
Please let me know how it goes!
An alert just came out for the issue today, so if the troubleshooting from my earlier post does not correct the issue, I would recommend bookmarking this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
I've been trying to connect to Venmo for the last couple of weeks.
Quicken Version 7.3.2 (Build 703.50456.100) on MacOS 14
I add my account and use the correct login/password and it responds asking me if I put in the correct information.
I've removed Venmo and the login/password for Quicken in my KeyChain
But I still get the same response. Sometimes it will send me a verification code and after I put that in, I get the same response, asking me if I put in the correct information.
I've had issues in the past with Quicken connecting to Venmo, and I would just delete the account and then re-add it. But since the account has already been deleted, etc. I don't think the issue is on my end.
I'm running the latest version of Quicken on a Windows 10 VM (VMware Fusion) on my Mac, since I don't feel like downgrading to Quicken Mac.
VENMO DOES NOT SUPPORT QUICKEN!!!
Here's what the support person says:
Hi Richard, Rea here from Venmo Support. Thank you for taking the time to get in touch with us and I hope this message finds you well. I understand that you wish to log into Venmo from Quicken. Currently, Quicken software is not compatible with Venmo, but it sounds like a great idea. We love hearing what our users would like to see implemented. I've passed your suggestion along to the team here at Venmo. If in case that you prefer live support, I am happy to let you know that our phone lines are open 8:00am to 8:00pm CT, seven days a week. You are welcome to give us a call at (855) 812-4430. If you need further assistance beyond 8:00pm CT, we have our Chat support available in the app to assist you until 10 pm CT. Please keep smiling for the rest of the day and let me know if there's anything else I can do to assist. Take care! Best,
Rea L | Venmo Support
Strange, I've using Venmo in Quicken for years, up until a month ago when my old iMac died and I bought a new Mac. Oh well.
That’s what I thought. I was seeing notes about the Quicken link being broken as opposed to nonexistent. It could be confusion by the customer service person.
I’ve had different support people from Venmo say they do support it, and some say they don’t, most don’t even know what Quicken is. I don’t think any of them really know what’s going on or whether it is actually supported or not.
Meanwhile, nearly a month after the last post, there is NO progress on fixing this issue. While I do know that Quicken (and Intuit) have NO control over what Venmo does… the fact of the matter is that it DID work for years on both Windows and Mac (I migrated a few months ago, in the midst of the issue's heyday). Now… it doens't work on either side.
More importantly for Users, the bulletin "ONGOING 9/20/23 Venmo - CC-503/FDP-103" has NOT been updated since October! TWO months without anything makes it feel like you've forgotten us!
Ironically, Venmo has suddenly started working for me. No warning or explanation - I just tried it the other day and it was working again.
@Smattus Don't hold your breath. It works randomly here and there but then within a day or two it stops working again and updates fail. Fingers crossed for a long-term fix on this.