I was unable to update my accounts in Quicken with Ally Bank. I then went to the Ally website and was unable to sign in. Their tech support advised me that a recent merger affected the log in User ID if the character “&” was in the User ID. Ally fixed my issue and I was able to log into both of my accounts on their website.
I then tried another update in Quicken and got a CC-503 error on each attempt. But on my last try, I got a CC-902 error, which meant I was locked out of Ally for too many attempts. I called Quicken support and was told to wait a couple of hours and retry. I did and got the CC-503 error again. I called Quicken Tech support and allowed the support asst to get on my computer. Multiple checks and changes were done but without any progress or success. She gave me a case number of #10576028 and told me this would have to be kicked up the ladder. I waited a couple of days and called Quicken Support again. I got nowhere with the person who answered my call. He spoke very poor English – did not seem to recognize my issue – and appeared disinterested in quickly getting my issue resolved. Out of frustration with his incompetence, I said good-bye.
I am reaching out to anybody who can help me get my updates again from Ally Bank. Ally is pointing at Quicken as the source of my problem. Because I have no trouble signing into the Ally website but can’t access the Ally website through Quicken, makes me believe that this is a Quicken issue. I look forward to any suggestions!
