Issue connecting to Ally Bank - Getting "Don't add to Quicken" on the add/link screen

System

This discussion was created from comments split from:

Issues with Quicken update of Ally Bank

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Robert Rackley

No help. Followed the steps exactly, ez directions, No help… I can get into the Ally B web site without issue, but Quicken continues to post Don't Add to Quicken?

Quicken Kristina

Hello @Robert Rackley,

To troubleshoot this issue, please do the following:

1. When you are on that screen that says "Don't add to Quicken", you should see a name in the Nickname in Quicken column. That name is what Quicken thinks your account is connected to (see example below).
   
2. Backup your Quicken file.
3. Go to Tools>Account List and find that account name.
4. Deactivate that account.
5. Go to Tools>Add Account and follow the prompts.
6. It should now give you the option to link your account.

Please let me know how it goes!