Trying to reconnect to US Bank with One Step Update

Bill Conyer
Bill Conyer Member ✭✭
in Download, Add/Update Accounts (Windows)

I am trying to get my US Bank checking reset up on One Step Update.

I get through to the final panel , the dial continues to turn but does not complete the setup.
I successfully connect with all other accounts.

I have been on phone with US bank with no solutions. I get an email from the Bank confirming my log in.

It started when I inadvertently cancelled One Step with US Bank

Any ideas?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Bill Conyer,

    This could be an issue relating to the online connection with US Bank.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Please let me know how this goes!

    -Quicken Jasmine

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