ONGOING 11/28/23 Bank of America - Missing Transactions (EWC+)

Quicken Jasmine

Our teams have discovered that users are experiencing cases of missing transactions with their Bank of America (EWC+) accounts. Please follow the instructions below and first save a backup.

1. Deactivate all the accounts associated with Bank of America.
2. Navigate to Bank of America's website, (https://www.bankofamerica.com/), look for third-party apps, and unlink Quicken.
3. After the accounts are unlinked, return to Quicken, and attempt to Add the Bank of America accounts by using the "+" button.

If the issue persists, reset the cloud:

Windows:

1. Click on "Edit"
2. Select "Preferences"
3. Go to the "Mobile & Web" tab
4. Click on "Reset Cloud"

Mac:

1. Click on "Quicken" in the top left corner, next to the Apple logo.
2. Select "Settings"
3. Go to the "Connected Services" tab
4. Click on "Reset"

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10595248)

Quicken Jasmine

UPDATE 11/21/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 11/28/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc. become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!