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Reminders show $0.00 when editing

cdennett

I have a bunch of bill and income reminders set up. I've set these up manually and have had them for years. Today I needed to update the amount of one bill reminder. Under the Tools menu I selected "Manage Bill and Income Reminders" The popup window for that appeared and all my reminders were there correctly with the correct amounts due. I selected the one bill I needed to update and selected "Edit this instance and all future instances." The popup for that one reminder appeared but the amount due was $0.00. If I left it like that and clicked Done, it was saved with $0.00 due. It should have had the original amount due, not zero. I was able to replace the amount due with the new amount and it was saved correctly. If I try to edit it a second time, it has $0.00 again as the amount due. I checked several other reminders and they were all like this, even ones where the amount was split across multiple categories. This was for both bill and income reminders. I've validated the data file and it's fine. Quicken version is the latest - 52.33. Running on Windows.

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Quicken Jasmine

Hello @cdennett,

It sounds like you could be experiencing a data file issue.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how it goes!

cdennett

As I noted in my original comment, I had validated the data file and it was fine. Still I did it again and it is still fine. I will not run a super validate. I did that recently due to the fact that Quicken asked for my Quicken ID and password every single session. I was advised to run a super validate and in doing the super validate, it screwed up all the one step activations I have. I had to deactivate and reactivate each one. I'm not going to do that again. As I noted the manage bills and reminders window has all the correct amounts due. It is when I go to edit any one of them that the amount due is set to zero. It seems the edit window is simply not pulling in the current value.

Quicken Jasmine

Hello @cdennett,

I suggest restoring from a backup that was created before the issue began.

Thanks!

cdennett

Unfortunately, I don't know when it started. I rarely have to update the amount due for regular bills and reminders. it could have started long ago and I have no way of knowing.

cdennett

The oldest backup I have is from 10/27. I restored that one and the problem still existed back then.

Quicken Jasmine

Hello @cdennett,

In that case then next, I suggest that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!

cdennett

Well, I tried the copy as you suggested. it did not fix the original issue. Also, when I tried to reactivate an account, it froze. I had to kill the Quicken process. Tried this multiple times with the same result. I've gone back to using the original data file. To me, this is a minor issue so I'm not going to pursue it any further. Thanks for you help, Jasmine. It's much appreciated.