R53.16 - Updated today and can no longer print reports. (Parallels iMac)

geekette

I can't print reports to PDF - "The file “Windows 10 64bit printed document-3.pdf” could not be opened because it is empty."

And I can't print to the printer (nothing at all happens).

Windows 10 64bit Home via Parallels 18 on an iMac.

Quicken Kristina

Hello @geekette,

To assist with this issue, let's try some troubleshooting.

First, if you haven't done so already, please try restarting your iMac.

If restarting the computer does not correct the issue, then the next step is to try reinstalling the update patch. Please use this article for instructions on how to do that and for the link to download the patch: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product .

If the issue persists after that, please let me know so we can troubleshoot further.

I hope this helps!

geekette

I'd rebooted everything, but did so again, applied the manual patch, no change.

I took my file to (friend's) PC and "printed" the pdfs there, and they were fine (we declined to update that machine).

geekette

I also attempted emailing the reports to myself, and while it appeared to be successful, no email.

UKR

How to Repair Printer Setup:

Try resetting your printer definitions in Quicken and then redefine the printer:

For Quicken for Windows versions 2009 and older:

• Close Quicken
• Use Windows File Explorer to locate and rename the file
  C:\Users\_username_\AppData\Roaming\Intuit\Quicken\Config\WPR.DAT to WPR.OLD
• Now set up your printer again, as described below. The WPR.DAT file will be recreated next time you start Quicken.

For Quicken for Windows 2010 until Quicken Subscription (US, 2021) R33:

• Click File / File Operations / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
• Now set up your printer (see below)

For Quicken for Windows Subscription (US, 2021) R34 and newer:

• Click File / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
• Now set up your printer (see below)

Printer Setup (all versions):

• Power on the printer
• Close and restart Quicken (might not be necessary, but it can't hurt)
• In Quicken click File / Printer Setup / For Printing and visit all selections as needed
  (a) for Reports,
  (b) for Checks,
  (c) for Invoices [Quicken HB&R users only]
  and define your printer.

If you're printing checks, do not forget to select the correct check style.

• For 3-per-page personal size checks choose "Wallet Checks (Check 21 ...)", not "Wallet Checks" (unless you still use some very old stock from many years ago)
• For 3-per-page business size checks choose "Standard Checks", not "Voucher Checks".
• For 1-per-page business size checks with 2 stubs choose "Voucher Checks".
• Canadian users need to choose between 2 layout styles, e.g., old style "Voucher" vs. new style "Voucher - Image ready".

Additional things to check:

• If you are printing a logo (image) on your checks, click the Logo button and make sure that your logo image file still is where Quicken expects it to be.
• Also choose the proper features for printing partial pages when using 3-per-page stock.
• Users of continuous forms on dot matrix printers: Be sure to select "Continuous Forms" instead of "Page-oriented".
• Laser / inkjet sheet-fed printers: select paper size 8.5*11", standard paper. Do not use any "Auto detect" or photo print settings.
• If checks print OK on one computer but do not align properly on another computer, compare printer settings, printer port selections and installed printer driver versions.
• Download and install the latest printer driver directly from the manufacturer's website. The driver that comes with your Windows installation may not be up to date.
• Make sure that at least one of your printers is marked as Windows Default Printer ... doesn't have to be the one you want to use with Quicken, but you need at least one marked Default Printer
• In some of the newer versions of Windows you may also need to do this:
  Go into Windows Settings or Control Panel, Printers & Scanners.
  Uncheck "Let Windows manage my default printer".

geekette

Thanks - something in there worked (maybe that "Uncheck Let Windows manage my default printer", since that was the last thing I did).

It titles reports differently, but it works, so yay!