Quicken used my new credit card without my consent to renew my subscription

Question

When a new card was sent to be by the bank 4 months back, I updated quicken to enable the bank synchronization, but never updated my account profile, which still shows the old credit card as the method of payment. Yet, upon auto renewal, instead of failing the transaction, my new card was used. How is this possible? I thought my information was confidential and not to be used for anything other than providing and maintaining the One Step Update service.

Quicken_Renewal.png

Ps56k2 · Answer

why was a new card sent to you ?

why did the number change ?

if there were no "problems" - I'm guessing any new charges against the old card would be "forwarded" to the new card -

Grap · Answer

3739 is my old card. It was used to purchase the license in 2021 and 2022. It is still showing as my only method of payment, but the card expired 3 months back. My new card is ending with 0187 and it was the one used by Q to proceed with the renewal today. The transaction is not being rejected by my bank since the card is valid. The only place where this card is register is in my quicken data, for the one step update. I guess I'll take it will their support team to understand how it ended up being used for my renewal. Thanks all for your input.

NotACPA · Answer

@grap, if you look at your graphic, Q renewed using the OLD card number (look at the "Payment Info" line").  Meaning that the transaction was either accepted and transferred by your card company … or on it's way to rejection.