Why is my Elan CC still not downloading

Cnfante
Cnfante Quicken Windows Subscription Member
edited December 2023 in Download, Add/Update Accounts (Mac)

My Elan CC is still not downloading to Quicken, has been for years. I saw in the discussion that it began working for others but it still is not working for me. Has not been downloading for over 2 months.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Cnfante,

    What exactly is occurring? Are you receiving any error codes or messages?

    Thanks!

    -Quicken Jasmine

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  • DrWayne
    DrWayne Quicken Mac 2017 Member ✭✭

    I may have found a fix. I have been getting a banner on Quicken saying that Quicken cannot connect to this account. So I tried logging into the account through a browser. I encountered a page that asked for an update on income. Without entering anything I logged off and then on again. The income request page persisted. This time I entered some figures. Now the income update page is gone and Quicken connects.

    Apparently, Quicken was hitting a request page that prevented proceeding to the account. The problem is not visible from Quicken.

This discussion has been closed.

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