Adding a CD account
After repeatedly getting a CC-501 error when trying to add a certificate of deposit account at my credit union, I called Quicken support. On Saturday I was told it would have to be escalated to a higher level, but they only work Mon-Fri 6 am-6 pm PT. I called again today (Monday) at 6:30 pm ET (3:30 pm PT). Even though I had a ticket no., I still had to go through the whole procedure with the new person. Nothing worked, so he agreed it had to be escalated, but he said they were closing soon because it was almost 6 pm (he was in Guatemala City, which is CT, apparently). I told him what I had been told, to no avail. Then he asked what kind of account I was adding, and when I said it was a CD, he said Quicken can no longer add a CD as a connected account. I can only do it as an offline account. I still can't believe Quicken is taking a big step backward in functionality. I shouldn't be surprised the failure with updating bill reminders for paychecks in recent months.