"One Step Update" is causing program to freeze

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I'm using Windows and the Quicken is on R53.16, Build 27.1.53.16.

When I try to run "One Step Update" it starts but then hangs up(or freezes). I haven't used the program for a few weeks and it worked fine then.

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  • mschnapp
    mschnapp Windows Beta Beta
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    Me too

  • Wichita Lineman
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    Same here. It's always something.

  • Wichita Lineman
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    Helloooo? Is there anybody out there?

  • Quicken Kristina
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    Hello All,

    To assist with this issue, please provide additional information. When did this issue start? Did this issue coincide with anything else, such as a power surge, power outage, computer or program update, etc? Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

    The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

    Thank you.

    Quicken Kristina

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  • karenhanan
    karenhanan Member ✭✭
    edited December 2023
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    [Removed - Disruptive/Rant]

  • jlomshek1
    jlomshek1 Member
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    Any update on this? I'm having the same issue.

  • Quicken Kristina
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    Hello @jlomshek1,

    To assist with this issue, please answer the questions I asked in my earlier post:

    I look forward to your reply!

    Quicken Kristina

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This discussion has been closed.