Possible "support" scam?????
Contacted support for a problem. Was told that I would need to subscribe to a special support package in order to get my problem fixed. Is this a scam??? He had a 5yr, 7yr and Lifetime package to offer, all well over $1k. Please advise.
Best Answers
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Yes SCAM ALERT! Support is free. Contact support. Scroll down to bottom to call.
I'm staying on Quicken 2013 Premier for Windows.
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Hello @Kathryn See,
It definitely sounds like you were in contact with a scammer as we do not offer any of the packages you mentioned above. In fact, we do not charge customers to contact support and receive assistance.
We request that you please email a copy of these details as well as the contact information you used to get in touch with them to spoof@quicken.com so it can forwarded to the proper channels and further investigated.
For future reference, please refer to the link below for the only legitimate ways to contact Quicken Support:
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
How did you find and contact this "support" ???
If you just do an Internet Search - you will find several "support" websites - NONE of them are actually Quicken -1
Answers
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Yes SCAM ALERT! Support is free. Contact support. Scroll down to bottom to call.
I'm staying on Quicken 2013 Premier for Windows.
1 -
Hello @Kathryn See,
It definitely sounds like you were in contact with a scammer as we do not offer any of the packages you mentioned above. In fact, we do not charge customers to contact support and receive assistance.
We request that you please email a copy of these details as well as the contact information you used to get in touch with them to spoof@quicken.com so it can forwarded to the proper channels and further investigated.
For future reference, please refer to the link below for the only legitimate ways to contact Quicken Support:
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
How did you find and contact this "support" ???
If you just do an Internet Search - you will find several "support" websites - NONE of them are actually Quicken -1 -
Thank you everyone! Since I did allow him access to my computer, is there anything I can do to prevent any ramifications? It was a website I clicked on after googling Quicken Support. Looked completely real to me. These scammers are very saavy!!!
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If you haven't done so already, run a full Antivirus Scan.
To be on the safe side, change your PC's logon password. Change passwords for your bank accounts and passwords to all your websites
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