Why won't Quicken Classic R53.16 sync to Quicken Cloud ?

DABrisson
DABrisson Member ✭✭

Some time around 11/17/23 my database quit syncing to the web. I had it set for sync on close and it just hangs up without completing.

I tried manual sync, no luck.

I tried resetting the cloud data, no luck

I tried logging out in Preferences and logging back in, no luck.

Comments

  • Hello @DABrisson,

    This appears to be an issue with the Quicken Cloud.

    Since, unfortunately, the previous steps have failed so far, next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

    First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete


    After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

    Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

    I hope this helps!

    -Quicken Jasmine

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  • DABrisson
    DABrisson Member ✭✭

    In the instructions from above, copied here:

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    This doesn't show up, so I don't know how to delet the cloud account:

    1. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)

    I'm not sure how to proceed.

  • Hello @DABrisson,

    Did you create a new file first?

    Thanks!

    -Quicken Jasmine

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