Error Connecting to Citi Account

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exuberocity
exuberocity Member ✭
edited December 2023 in Errors and Troubleshooting (Quicken on the Web)

Team,

The current multi-factor authentication method at Citibank is not supported. To connect to your account, you must change the multi-factor authentication method at Citibank.
Care Code: FDP-192

It's ONLY not working with Quicken Simplifi. I've been trying out other products and it connected just fine with 3 others while testing.

Help?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @exuberocity,

    Just to clarify, you are experiencing this issue with Quicken Simplifi, not Quicken Classic?

    Thanks!

    -Quicken Jasmine

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