ONGOING! 12/16/23 USAA - Missing Transactions (EWC+)

Quicken Kristina

Our teams have discovered that users are experiencing cases of missing transactions with their USAA Express Web Connect + (EWC+) accounts. Please follow the instructions below and first save a backup.

1. Deactivate all the accounts associated with USAA.
2. Navigate to USAA's website, (www.USAA.com), look for third party apps, and unlink Quicken.
3. After the accounts are unlinked, return to Quicken, and attempt to Add the USAA accounts by using the "+" button.
4. For Windows ONLY:
   1. Click on "Tools"
   2. Select "Online Center"
   3. Make sure that "USAA" is selected in the account dropdown
   4. Hold CTRL + SHIFT + Click on Contact Info
   5. Click on "Reset DTStart"
   6. Perform a One Step Update. 

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 10624202)

Quicken Kristina

UPDATE 12/4/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 12/16/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!