Quicken Mac: Can't connect with Fidelity NetBenefits (Error: FDP-101)

hungryhippo

401K account not showing up when connecting with Fidelity Brokerage (but Roth and HSA accounts did). Tried connecting through Fidelity NetBenefits and received FDP-101 error.

Details:
CP_SCRIPT_ERROR
unsupported protocol: 'hsa'

Quicken Anja

Hello @hungryhippo,

This error means that Quicken is being blocked from connecting to the account, and it is usually caused on the bank’s end. Typically this error will self-resolve within 24 hours. However, if the issue persists after that timeframe, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

Please refer to this support article for more information.

Hope this helps!