How to pay existing vendors with Check Pay

StillBelieve
StillBelieve Quicken Windows Subscription Member ✭✭
edited January 20 in Paying Bills, Online Billers & Reminders (Windows)

I have set up Quick Pay and Check Pay. My account has been validated. When I start entering a new manual bill, i.e. "Add Bill Reminder", the vendor name appears via autofill (i.e. this vendor is my local printer and someone I've paid many times and their info including address is already in my memorized payee & vendor list). When I enter the vendor name, the screen prompts me for payment date, amount, category etc. When I click the box for "Allow paying with Check Pay", there is a pop-up prompting for the payee's account number, address etc. (This seems strange because Quicken already has the info). No matter what I do—either enter the information manually or leave it blank assuming that Quicken will access it from my existing payee list—I get the message "Payee/Account Combination is already in use" and I can't continue. I have also tried clicking on the little "(info)" link next to "Allow paying with Check Pay". That pulls up the stored address information for the vendor but if I click "save" on that screen, it gives me the same "already in use" error message. It appears that the manual bill/check pay service has a bug that makes it unusable.

image.png

Tagged:

Comments

  • StillBelieve
    StillBelieve Quicken Windows Subscription Member ✭✭

    Sorry…forgot to include some info: I'm using Quicken Classic Business and Personal for Windows (Version R53.16). I've been using Quicken in some form since it was a DOS program

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @StillBelieve,

    To assist with this issue, could you please provide more information? When did you first notice this issue? Is this happening with only one vendor, or is this happening with multiple vendors? Have you checked to see if maybe the problem vendor(s) is saved twice in the memorized payees? If it is, then the autofill may be pulling the wrong one and causing the issue.

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • dhou14
    dhou14 Quicken Windows Subscription Member ✭✭
    edited December 2023

    I'm seeing the same thing. If you go to this link it walks you through how to see your Quicken Quick Pay payees and you can clean up your list.

    image.png


    https://community.quicken.com/discussion/7918571/can-i-view-and-or-delete-the-check-pay-payees-on-the-host-server-for-my-account

This discussion has been closed.

Categories