Cash balance in a UBS investment account not downloaded
I am writing here on the advice of customer support. I am told that this is the only way to get the attention of the DEVELOPMENT TEAM.
I have some UBS investment accounts in my portfolio. They are connected to Quicken via “Direct Connect”. The accounts consist of security positions and cash balances. The positions are displayed and propagated through Quicken properly; the cash balances do not. After a lengthy analysis Quicken has determined that the issue lies within UBS and therefore nothing can be done on Quicken’s side. I brought the issue to UBS. They also ran their own analysis and determined that they communicated the data correctly, including cash balances. In summary, both parties “blame” the other party and I remain with no resolution.
I dug deeper into the issue. As I understand, “direct connect” refers to transfer of Open Financial Exchange (OFX) files through a data aggregation service provider. Furthermore, Quicken provides access to the OFX log through Help>”Report a Problem to Quicken”. I opened a new Quicken file, added my simplest investment account to it (2 positions and some cash) and generated an OFXLOG.txt file. I parsed the file, using the OFX Specification1 and found the correct cash balance identified as <AVAILCASH> as specified in section 184.108.40.206. This leads me to the conclusion that the issue lies within Quicken's purview.
I am asking you to either explain why in spite of the evidence, the issue must be fixed by UBS or take ownership and resolve it.