Citizens Bank Quick Pay Failed

Greg Brown

I see this discussion was closed?

Has this been resolved? Can I pay this bill using Quick Pay?

This is the last response I received…

Quicken Kristina Moderator mod
June 30
Hello @Greg Brown,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. First, if the due date for that bill is coming up soon, to avoid late fees and/or penalties, I do recommend making sure the bill gets paid. Most billers allow you to pay directly through their website or over the phone with them. Depending on when the due date is, sending a check may also be a viable option.

If you are not receiving a prompt for the one time code when you schedule the payment through Quicken, then I would recommend going to the Biller's website and seeing if there is an option to turn the 2 factor authentication off. If that is not an option, then I would suggest following the directions in this article, since updating password should also force it to send a 2 factor authentication prompt.

Thank you.

Quicken Kristina

Quicken Kristina

Hello @Greg Brown,

The Community is a forum where users help each other and there are a handful of moderators like myself who can do some troubleshooting with you. Posts on the Community are not the same as contacting Quicken Support. A post is not a trouble ticket and will get closed when it has been inactive for about a month, even if the issue is not resolved.

Thank you.