This is getting worse - how to resolve? CC-929 / FDP-103 error adding ANY account!

GregM

Entering credentials on the connection form is the common denominator. When adding accounts that use bank authorization (open web page and allow access to Quicken via the bank) works fine. Adding any account that requires entry of user name and password within the Quicken dialog return either the 103 / "did you mistype" or 929 errors.

This happens for ANY account. Some accounts that have worked for years have started having problems where they would return errors during update and I can no longer get these to work as re-entering the password as asked results in the same errors.

I now have 9 banks with 12 accounts that are "locked out" as far as Quicken is concerned.

And, yes, the credentials are valid. I have already tried the log out and wait option, the reset cloud option, deleted and recreated the cloud file option. I have even tried to create a completely new Quicken file - same issue - cannot add accounts.

The only thing I have not done is create a new quicken ID. That is really not an option since I have no other email to use. And, frankly, requiring this as an option is not really an option.

Any ideas?

Quicken Kristina

Hello @GregM,

If you have already tried the logout and wait troubleshooting for the CC-929 error, and you're still getting a CC-929 error, then you will need to reach out to Quicken Support directly for assistance resolving that issue. Due to the nature of that error, it blocks troubleshooting the FDP-103 errors.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

GregM

@Quicken Kristina thanks for the response. I forgot to tag you on my longer reply. It must be going through review since I don’t see it to edit. I forgot to tag you in my response so doing so here so you can look for the reply.

GregM

thanks for the response. As I said - logout and wait was a ridiculous option. And one that has been posted repeatedly without success to EVERY thread on this topic.

I should have said originally that I have dealt with support. They’ve been less than useless.

Tried to date:

• Logout and wait
• Reset cloud file
• Delete and recreate cloud file
• Create new local / cloud file
• Reinstall quicken.
  instal quicken windows and try to add account
• Spending HOURS on the phone with support
• And every other suggestion here.

The only thing I have not tried is creating a new cloud id (with new email). First, even though it has been posted here quite a bit it was the one thing that was not suggested by support. And teo, I don’t have another email and don’t wish to set one up just because this insane option may have worked for others

as others have stated, if this really some issue with your ability to maintain cloud IDs then quicken really needs to fix this - either allow for full purge of cloud ID (at minimum) or fix the underlying problem (better).

this is not a problem with my banks. this is not a problem with my Mac. This is not a problem with my Windows PC. This is a Quicken problem for MANY people and MANY banks.

This needs a resolution NOW!

Quicken Kristina

Thank you for your replies,

Do you have the ticket numbers from your interactions with Support? I was trying to look into the issue further, but wasn't able to locate any recent interactions covering the CC-929 error or the FDP-103 errors you mentioned.

You did mention you use two separate devices, a Mac and a Windows PC. Do you use Quicken on both devices? If so, are you encountering the same issue on both devices and in separate Quicken files?

As previously mentioned, for the CC-929 error, if you've already followed the initial troubleshooting steps and the error persists, then you would need to reach out to Quicken Support directly for further assistance. We do not have the tools to further troubleshoot that issue through this channel.

Thank you!

GregM

@Quicken Kristina I have had several calls and escalated tickets over the last year. That last ticket number is 10614215. I have an email to schedule a follow up. I will do so when I return home from travel but my confidence very low. This would be yet another hours long trek with support with them running through the same script used on this site and them telling me it is either:

1. I am an idiot and cannot enter my credentials even after logging into the web site with them on the screen share
2. There is an issue with the bank and I need to call them
3. This needs to escalated and don’t ever expect to get a response or resolution

When trying add or update the online access for these account the dialog always returns the “did you mistype your credentials” message with either the 929 or 103 error. It varies from attempt to attempt but one of the two. If I look at the error payload the response code in the JSON object is ALWAYS FDP-103.

As mentioned this is every bank that does not use the bank authorization method but requires entry of the credentials in the Quicken dialog. It does not matter if Quicken Connect or Direct (when available) is selected.