CC-503 error when updating Citi Shop Your Way account

larry Member ✭✭

I have been receiving this error a few days when attempting to connect to my Citi Shop Your Way (Sears) credit card account. I have verified that the login (email address) and password is correct. I am using Windows Quicken.


  • Quicken Jasmine

    Hello @larry,

    Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

    It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below?  If not, please give it another shot and let us know the results.

    Before proceeding, please backup your Quicken file.

    Step One: Verify your bank login information

    1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 

    Note: This is a way of confirming you don't have typographical errors in this field.  

    1. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

    Step Two: Verify your bank login at the bank's website

    1. Go to your bank's website and use your credentials to log in to the bank's website.
    2. Confirm that you're able to log in to the bank's website with the expected username and password.

    Step Three: Update your password(s) in Quicken

    1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
    2. Click on the account in the Password Vault.
    3. Choose Delete Password for the account.
    4. Complete a One Step Update, you will be prompted to enter the password manually.
    5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
    6. Click Update Now.

    If there is no option to delete and update the password, or if the login ID/username also needs to be changed:

    1. Choose Tools > Account List.
    2. Click the Edit button next to the account you want to change the login ID for.
    3. In the Account Details window, click the Online Services tab.
    4. Click Deactivate, and then click Yes to deactivate online services.
    5. Click Yes again, if necessary, to confirm your choice.
    6. Repeat these steps to deactivate all accounts at this same bank.
    7. Return to the Online Services tab, and click Set up Now for each account you've deactivated.
    8. Enter the correct login ID and follow the on-screen prompts to activate your account.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • larry
    larry Member ✭✭

    Hi Jasmine,

    Thanks for the help; that corrected it,


This discussion has been closed.