Truist Bank not downloading
I'm having an issue with Truist Bank. I'm unable to download transactions. anyone else is having the same issue?
Comments
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Issues here too for a few days. OL-502
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Hello @danlapin,
Can you please elaborate and provide further details on what exactly happens when you attempt to download transactions from Truist Bank? Do you receive any specific error code(s) and/or message(s) that you can provide us with here, please?
@cnewport-sbd thank you for adding to this discussion, however, can you please doublecheck the error code you are receiving and confirm whether it is OL-502 or CC-502?
Check back and let us know!
-Quicken Anja
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yes, I'm trying to download transaction from the website but download is not working. I do not receive any errors, i get a blank window. Please see attached screenprint
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@danlapin Thank you for following up!
To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Once that is done, see if the issue still continues to persist! Thank you.
-Quicken Anja
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That did not work. Still showing OL-220-A
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