Vanguard accounts not recognized - OL-304

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System
System Member admin
edited January 11 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

USAA to Quicken Download Problem

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  • jmsbes
    jmsbes Member ✭
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    New problem: I've also been using Quicken for years to track my Vanguard transactions. Up until recently, downloads from Vanguard have always worked, but on Friday (Dec. 8) I get this message that they don't recognize! my Vanguard accounts (see attached).  

    Vanguard Download to QuickenProblem.jpg

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @jmsbes,

    To troubleshoot that issue, I recommend following the steps in this article on error code OL-304. Generally this error happens if there has been a change to the accounts on the financial institution side. Have there been any recent changes, or have you had to change your login credentials with the financial institution? If you haven't done so already, logging into the financial institution website directly will allow you to see if there are any alerts or messages on the financial institution side.

    I hope this helps!

    Quicken Kristina

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