Downloads from Citizens bank New England not showing up in register (Q Mac)

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cyberpeace
cyberpeace Member ✭
edited January 17 in Download, Add/Update Accounts (Mac)

I have been having issues downloading transactions in to the register since Mid November and it's getting quite maddening. when update accounts it does do an update and completes it but no entries. when I reconcile the accounts (checking, savings and credit card ) it shows a difference but no entries are in the log and if I do to the bank website I see the transactions and I can manually add to the log… Looks like this broke after one of the updates..

thanks

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @cyberpeace,

    Are you receiving any error codes or messages? What is your connection method with Citizens Bank? You can see the connection method by navigating to Settings > Downloads > Connection Type.

    Thanks!

    -Quicken Jasmine

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  • qkn958
    qkn958 Member ✭✭
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    The workaround is download transactions from Citizen's (filter the time frame) website and then import it to Quicken.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @qkn958,

    Thank you for joining this thread to share valuable information with other users!

    -Quicken Jasmine

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