Heritage FCU and Quicken Classic

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Z6qe40HnUSVD
Z6qe40HnUSVD Member ✭
edited January 13 in Download, Add/Update Accounts (Windows)

Unable to connect from Quicken Classic to Heritage FCU, getting CC-501 error for the 3rd consecutive day with multiple attempts each day. Please provide some info on when this might be fixed.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Z6qe40HnUSVD,

    When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with a CC-501 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. 

    You may follow this link to access a FAQ that provides more information.

    Due to the issue having occurred for over 24 hours, it is recommended that you contact Quicken Support directly as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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