Dell Pay CC-800 Errors

JedWare

Have been getting CC-800 errors for past week. Run through deactivate and reactivate and it shows success and then gives same cc-800 error on next download.

Added as new account and it does download transactions on initial add then gives error on subsequent updates.

How do you correct?

Quicken Jasmine

Hello @JedWare,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below?  If not, please give it another shot and let us know the results.

First, backup your Quicken file.

Next, you'll need to deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Then, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken. 

JedWare

Ran through the steps again. It re-activated correctly:

But then doing a manual update:

Gives this same error at the end of the update:

Quicken Jasmine

Hello @JedWare,

Do you receive the error when running a One Step Update as well or only when running an individual account update?

Thanks!

JedWare

Both. One Step and Individual.

Quicken Jasmine

Hello @JedWare,

Due to the previous troubleshooting steps having failed, we suggest that you contact Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.