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Ally Bank CC-800

System

This discussion was created from comments split from: Dell Pay CC-800 Errors.

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bmarin

Same thing happening with my Ally account! Tried validating, super validating, restoring from back-up, fix it!

Quicken Jasmine

Hello @bmarin,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate.

It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below? If not, please give it another shot and let us know the results.

First, backup your Quicken file.

Next, you'll need to deactivate the affected accounts:

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.

Then, reactivate the accounts:

Select Tools > Add Account
Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.

bmarin

Hi Jasmine, unfortunately the same error occurs. I'm dealing with 3 accounts at Ally and when I add accounts it finds one first and I link it. I then have to repeat add accounts and then it finds the other 2 and I link them.

Quicken Jasmine

Hello @bmarin,

Due to the previous troubleshooting steps having failed, we suggest that you contact Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.