Update hangs.

drindeale

Have a new computer windows 11. Quicken update hangs in the update process. Have to end task. Oddly it updates the accounts? Tried repair file, validate and super validate- still have the problem. Any help?

Quicken Jasmine

Hello @drindeale,

Which part of the update process does Quicken begin to hang? Do you receive any error codes or messages? When did this issue begin to occur?

Thanks!

drindeale

It quickly does the investments but takes 10 minutes or more to move on finish the rest it just hangs here with the circling

Screenshot 2023-12-24 100306.png

drindeale

issue began a couple weeks ago when i got a new desktop computer

JMacz0756

I too am getting a hang with the new update. Mine happens when I try to re-add accounts that no longer sync. It goes through the account updated with a new window and when complete it fails to return and Quicken is a greyed window that I have to End Task in Windows 11 Task Manager

Quicken Jasmine

Hello @drindeale and @JMacz0756,

Thank you for joining this thread and for providing more information.

This sounds as though there may be an issue with the data file.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how this goes!

JMacz0756

Thanks @Quicken Jasmine, I was able to resync my accounts after doing the File Validate, which did find some errors.

Quicken Jasmine

Hello @JMacz0756,

Thank you for coming back to update me.

I am happy to hear that we were able to reach a resolution!

Please do not hesitate to reach out with any further questions or concerns.

drindeale

I tried both sets of processes, still the same.

rpmDPX

I am having the same problem, and neither of the Validations worked to fix the problem. It appears to be hanging when it goes to sync the transactions for the phone/tablet online app information.

Any additional help would be great. Old versions seemed to work just fine.

Soko

i have validated and super validated and continue to get the hanging. Help!!!

Soko

The Fidelity accounts update with no problem. The others just spin and spin. The Add account screen opens and when I hit continue it simply disappears and does nothing.