Unable to Remove Online Biller

Options
Tungue
Tungue Member ✭✭
edited January 21 in Paying Bills, Online Billers & Reminders (Windows)

Is anyone having problems removing an Online Biller. When I attempt to remove 2 Capital One and 1 Citi bank online biller, I receive an error message stating Quicken has experienced an issue. This started happening earlier this week to me.

image.png

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    Hello @Tungue,

    To start with, I suggest you try to Review and Repair Online billers first, then see if it will allow you to remove the online billers you wish to delete. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

    b394v7gg4hay.png

    Once that is done, please navigate back to the gear icon and click Manage Online billers and attempt to remove the Online billers you wish to delete.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Tungue
    Tungue Member ✭✭
    Options

    Anja,

    Those steps seemed to have fixed my issue.

    Thank You

    Tung

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    Thanks for the update! Glad to hear that worked for you. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories