Verizon Visa won't connect, invalid credentials error (QMac)

System

This discussion was created from comments split from:

Invalid Password Error w/Verizon Visa

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rushbis

Hi there, I'm experiencing something similar. I previously had the Verizon Visa active in my Quicken account. Then received new cards, and since then have not been able to connect. The Verizon card is associated via single sign on to our Verizon account, and the user/password just does not work when trying to reconnect. I have tried disconnecting and adding again. It was connected successfully for at least a year, so not sure why we're having the issue now.

Quicken Kristina

Hello @rushbis,

To troubleshoot this issue, let's start with the troubleshooting from this article on FDP-103 (invalid credentials) errors. It's similar to what you've already done, but there are a couple additional steps. Please backup your Quicken file and follow the steps below:

First, deactivate all the accounts with the affected financial institution

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts;
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this FI. 
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain

1. Open Finder and go to Applications > Utilities > Keychain Access app;
2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
4. Quit the Keychain Access app and open Quicken.

Third, re-add the accounts

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

Please let me know how it goes!

rushbis

I followed the steps exactly, but still having the same error.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday, except for holidays.

I apologize that I could not be of more assistance!