Quicken online

Chilehead@1
Chilehead@1 Quicken Windows Subscription Member
edited January 2024 in Errors and Troubleshooting (Windows)

Trying to add accounts and get the message "Quicken online not available". Windows user. Has not worked since I downloaded it. Called customer support and was told this was down and there was no date for fixing the issue. I reinstalled the software. Same issue except I got another charge on my card that was twice as much as th original cost.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    "got another charge"??? Does that mean that you bought the software a 2nd time?

    You only stated that you reinstalled … which isn't a 2nd purchase.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭

    I don't think I've ever heard of anyone getting charge for simply reinstalling Quicken. If you actually got charged, again, it does sound like you purchased it a 2nd time. In that case you need to contact Quicken Support and explain the situation and tell them you want a full refund for the 2nd charge. They should promptly comply with that request….especially since there is a 30-days no questions asked full refund policy.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

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