Why does my screen freeze right after logging in, it just spins

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djsmitty
djsmitty Member ✭
edited February 6 in Errors and Troubleshooting (Windows)

When I log in my screen updates then as soon as I tap on anything it just spins I have not been able to access my bill tab for some time I even bought a new computer thinking it was because my computer was old. This is crazy to pay for a service and cannot even use it

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @djsmitty,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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