Can't make payments from Wells Fargo account after change to EWC+
This discussion was created from comments split from:
Quicken Windows - Seriously confused after Well Fargo Update
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Apparently the recent update to Wells Fargo doesn't work for making payments. The system makes a change to "Express Web Direct Connect+" on alternative connection is offered. Wells Fargo advises that only "Direct Connect" will work for make payments via Check Free. Not sure this is true as I started a new Quicken to get rid of past unneeded accounts and this where I discovered the problem
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Hello @Mr. Fritz,
To use Quicken to send bill payment instructions to Wells Fargo, you do need the payment account connected using Direct Connect. The reason for this is that Direct Connect is a connection option that has 2 way communication with the financial institution (which allows Quicken to send bill payment instructions to the financial institution), whereas Express Web Connect+ is a one way connection. If you accidentally switched that account to Express Web Connect+, then please follow these instructions to switch the connecting back to Direct Connect:
- Backup your Quicken file.
- Deactivate the account(s) that you want to switch to Direct Connect.
- Go to Tools>Add Account.
- Search for Wells Fargo.
- Click Advanced Options.
- On the next screen, click Continue.
- Then, on the "How should Quicken connect?" screen, make sure Direct Connect is selected and click Next.
- Follow the prompts.
- Note: If you get a "not your fault" error, you may need to authorize the connection on the Wells Fargo website by going to https://www.wellsfargo.com/fmssetup.
- Carefully link your account(s) to the correct nickname in Quicken.
I hope this helps!
Quicken Kristina
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