Quicken home and business is not downloading my bank transactions.

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updaze
updaze Member ✭✭

Quicken Home and Business is not downloading nor clearing transactions with my bank account with Arthur state bank.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @updaze,

    Aside from being unable to downloading transactions, do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • updaze
    updaze Member ✭✭
    edited January 8
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    Am not receiving any error messages. have tried doing a reset with no effect.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for following up, though I apologize for the delay in my response.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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