Unable to re-connect American Express Account - times out after authorization

System
System Member admin

This discussion was created from comments split from:

Cannot download AMEX TRansactions

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Comments

  • ODB
    ODB Member ✭✭

    I have now had 6 failed attempts to reestablish the online connection for my AMEX account.
    Quicken takes me to the Amex site where I authorize the download, I get a message that the authorization was successful and I am redirected to to a page that is supposed to reconnect me with Quicken and then get a sign fail to timeout or connection error. 😫

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @ODB,

    To assist with this issue, I would recommend making sure that any browser plugins and/or extensions are either disabled or paused when trying to reconnect your account. If the issue persists after that, I'd recommend trying temporarily setting a different default browser, then try reconnecting the account again. If you have an anti-virus, firewall, or VPN active, you may want to pause them while going through the process since they may be interfering with communication and causing the time out error. Some anti-virus software also has a "safe banking" feature that auto redirects banking sessions to a custom browser. If your antivirus has that feature, please pause it while reconnecting your account.

    Let me know how it goes!

    Quicken Kristina

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