Win 10: Quicken renewal not recognized

Bet Nel

Renewed my subscription. Account on Quicken lists expiration as 2025. Desktop doesn't work. reports subscription expired.

Quicken Anja

Hello @Bet Nel,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, your program should reflect your new expiration date.

Hope this helps!

Bet Nel

Thank you. It did work. However, what is the problem with the program not properly updating after I dropped another $80+ on the renewal?

Substandard programming that cost me more time than I had to finally resort to the 'Community'. Limited hours for tech support and poor documentation on this site. What are users paying for?

UKR

For reference …
If Quicken is running while you perform the renewal process on the server, you need to perform an action which makes Quicken "call home" to the server. It doesn't happen "automagically".
So, after completing the renewal on your account at quicken.com, taking only one of the following actions should have made Quicken on your PC refresh the registration token:

• stop and start Quicken
• perform a One Step Update
• click Help Menu / Manage Your Subscription / Check Membership Status
• perform the "sign in as a different user" process as described above.

Bet Nel

Hmm, I stop & start Quicken everyday & do the One step update weekly. Obviously those actions did not refresh the registration in the 2 or 3 weeks between updating & the experation issue.

It is fixed now but still feel like this is a programming problem that should not exist.