Quicken not downloading transactions and not showing online balance for Chase business credit card
I experienced several quicken issues on the Friday before New Year's and had to reset several of my accounts. All are working but one. I have two Chase business accounts - a business checking and a credit card. Both are activated for downloads. The checking account works fine. The credit card account hasn't downloaded new transactions since the 12/29 and it also does not show an online balance on the screen. I have reset and deactivated the Chase accounts and re-added them several times and the situation does not change. I have supervalidated my database. Nothing has helped. I don't know what to do next. I have considered just deactivating the credit card and then re-adding it as a new account rather than linking it to the existing account, but not sure what trouble may ensue. Please help.
Answers
-
Hello @Don Andrews,
There is a known issue with Chase accounts missing transactions/not downloading. If you haven't already tried the troubleshooting steps in the Community Alert, I would recommend starting by following those steps.
If that troubleshooting doesn't work, @Flux found a solution that has worked for others with business accounts that refuse to download:
You may want to try following those steps to see if the issue is resolved.
I hope this helps!
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
1
