Chase account disconnected, unable to download transactions

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System
System Member admin
edited February 13 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Chase credit card transactions not downloading!

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  • Peter S
    Peter S Member ✭
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    My Chase credit card has been linked to Quicken forever, but suddenly the 'Set Up Now' button appears under 'Online Services'. When I dutifully click the button to reestablish the connection, the Chase website shows the account linked. It is not, and I cannot download transactions.

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Peter S,

    To assist with this issue, could you please clarify some information? You said that the Chase website shows the account linked. What happens after that? Do you continue the process to reconnect the account in Quicken? If not, then I recommend you do so. If you do continue the process, could you please tell me what happens next (for instance, does it let you connect, but still doesn't download, or does it say Do not add to Quicken, or does something else happen)?

    I look forward to your reply!

    Quicken Kristina

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