no transactions dowloading

SCW

Mac user. 30+ years of quicken subscription. first time this has happened.

click onestepupdate.

process shows status bar.

finishes.

Update Summary states: 9 successful connections

18 accounts updated

0 (ZERO) new transactions downloaded

I have been unable to download any new transactions for any account since 1/9/24

Steps I've taken

logged out

logged in

reset connections

Nothing is working. Please help

SCW

also for above information

Version 7.5.0 (Build 705.51936.100)

macOS 14.2.1

Quicken Jasmine

Hello @SCW,

Are you receiving any error codes or messages? Did this issue begin to occur after a recent update? Are these accounts across multiple different financial institutions? If so, which ones?

Thanks!

SCW

no error messages as you can see from the summary screenshot.

Happened before current update and after current update.

9 different institutions across multiple accounts. Not stating them publicly.

Spoke with someone from tech support on Friday AM who absolutely couldn’t help me.