I am new to Quicken for Windows (longtime business owner and previously a user of AccountEdge) and am still setting up accounts.
The very first new A/R account I have set up for customer invoices displays this error whenever I try to change or edit a transaction, or register a payment for a transaction: "Some split data lost. Continue?" When I click through the transaction is missing some info: Item code, quantity, rate.
If I make any changes (such as re-entering the missing info or applying a payment) and click "Save and Done," Quicken duplicates the transaction. (Resulting in three entries when applying payments: two original invoice entries and one payment entry.)
Since this is a new account I can easily delete it. But any new A/R accounts behave the same way.
I found one similar reference on the forum here but the question did not seem to be answered:
I recently added a new AR account. Every time I create a new invoice and then re-enter it, the error "Some split data lost. Continue?" pops up. The invoice is trashed either way and any information previously entered is lost.
I've deleted the account and started from scratch. All new AR accounts created have this problem. Any old AR accounts have no issue.
I've validated the data file and ran any other utility I could find. No change.
What is the solution?
I followed the advice in this post but the problem continues.
I understand this may be operator error — if so please tell me what I am doing wrong. Thanks.